Write to support@paygenthq.online and a person on the Paygent team will reply, usually within one working day.
Contact us
Email support@paygenthq.online
Write from the email on your Paygent account, so we can find it. Include the payment or receipt number if your question is about a payment.
Never send us your PINs, your BVN or a full card number. We will never ask for them, by email or anywhere else.
If something is urgent
- An agent is doing something you didn’t ask for: open Agents in your wallet and pause or disconnect it. It loses access at once.
- You think someone knows your PIN: change it in Settings, then email us.
- The agent card was used without your approval: open Card and freeze it, then email us.
Common questions
An approval request expired
No money moved. Ask your agent to prepare the payment again and approve the new request.
A payment shows as failed
The amount returns to your wallet. Check the recipient’s details with your agent and try again, or email us with the payment number.
My deposit hasn’t arrived
Bank transfers usually arrive within minutes. If it has been more than an hour, email us with the amount, the time and your bank.
My agent can’t connect
Check it is using the address https://paygenthq.online/mcp, and that you approved it with your PIN on the Paygent page it opened. The help page has the steps for each agent.
See also the help page, privacy policy and terms of use.